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Home Support FAQS

1What payment methods do you support?
2Do I have to wait for the CD to begin using the software?
3If I want a CD-ROM of the software, what should I do?
4What is your License Policy?
5I get a new computer, what should I do to move the software I purchased to the new computer.
6What is your Refund Policy?
7Can I cancel my order after placing it?
8Do you provide technical support for trial users?
9Do I need to re-register after I re-install the software?
10What is the difference between the trial version and the registered version?
11How can I get the free trial version of the software?
12How can I get an invoice?
13Can I order without a credit card?
14I lost my registration code or I didn't receive it after purchase, what should I do?
15I entered the license code you sent to me, but the software said "Registration info is invalid". Why?
16Why I didn't receive the confirmation e-mail for several hours after my order?
17How can I know my order is processed successfully or not?
18What happens after I send in the order?
19How do I pay the product with my credit card?
20Is it secure to purchase from your Website?
21What is your Upgrade Policy?
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Order Inquiry
  • What payment methods do you support?
  • Do I have to wait for the CD to begin using the software?
  • If I want a CD-ROM of the software, what should I do?
  • What is your License Policy?
  • I get a new computer, what should I do to move the software I purchased to the new computer.

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